Overview
Smartlook is a qualitative analytics tool for all your mobile and web solutions and let you analyze the user behavior on your site. It helps over 300,000 businesses with just that. Smartlook answers why or why they aren’t using a specific feature. It eliminates guesswork and shows visitor recordings and actual user behavior. You can use automatic tracking and conversion funnels to reveal the trends behind your user’s behaviors. Smartlook tells you why your users do what they do.
Best Features
- Activity dashboard
- Alerts/notifications
- Behavior Analytics
- Collaboration tools
- Customer Journey Mapping
- Customer profiles and Segmentation
- Engagement tracking
Best For
CRO Specialists
- CRO specialists in-house
- CRO specialists in agencies
Agencies
- CRO agencies
- Performance Marketing Agencies
- Web Design Agencies
Pros
- Great tool for gaining insight into how users are experiencing websites
- Provides excellent information on how users interact with a website
- The free trial/tier is usable
Cons
- Has issues with Google Analytics
- VAT isn’t recoverable for European customers
- No unsubscribe button in account settings
- Software is full of bugs
Pricing
A free plan is available but comes with limits in your sessions
- Startup Plan: $39/month
- Business Plan: $95/month
- Ultimate Plan: Contact Sales
Overall Rating
Smartlook let you get clear insights by watching user’s recordings and how often users perform actions that matter to you. It can record your user interactions and give you solid and readable reports so you can make real-time decisions without too much time analyzing your information. The pricing structure is affordable and scalable for your needs.
